Shop Policies | Shipping FAQ
Where Do you Ship From?
I ship from my home studio in Toronto, Canada.
How long will it take to process and ship my order?
Processing time is 1-2 days, and will ship on weekdays. Shipping times will vary depending on your location. Generally, this will range from about 4 business days for domestic orders, and up to a couple weeks for US and International orders. Overseas orders may take longer, especially during these days of Covid-19.
What shipping service do you use?
I use Canada Post, and the most economical service: letter mail and parcel post. You will not receive tracking into. If you prefer tracking, or an expedited service, please contact me we can make arrangements. It will cost extra.
Why isn't tracking included?
Unlike in the US, tracking service isn't standard with Canada Post, and costs quite a bit more. Since these are not high value items, and there are so few issues with missing shipments, I think customers would appreciate the savings.
I am local, can I pick up my order?
Yes! We can arrange pick up via email once you select "Pick Up" when you chekcout.
I am purchasing from the US, will there be extra customs charges?
Between the US and Canada, at this value of product, and since I send via letter mail, there won't be customs/duties charges.
What is your return/exchange policy?
I do not accept returns unless there is something defective about the product. I can offer an exchange for store credit if you are not happy with your purchase. I know things happen, and ultimately I want you to be happy with your order, so we can work it out!